DRAFT
Terms and conditions and guarantee conditions
This document is a draft awaiting legal review and is not a final set of terms. Parts in square brackets are still to be filled in.
Last updated: [DATE]
1. Framework agreement
You accept the terms and the guarantee conditions once, after signing up. Every offer refers to them; there is no separate contract per request. [DETAILS]
2. What the guarantee covers
The accepted points recorded in the acceptance log, with the evidence (video) captured at acceptance. Anything not in the log is not covered. [DETAILS]
3. Baseline guarantee
Crashes, data loss, security holes, outages and unusable performance always count as bugs, even if no point mentions them. [DETAILS]
4. Deadlines and response time
The date when you can try a feature is stated in the offer. We respond to every report within 2 hours during business hours. [SLA TABLE, COMPENSATION]
5. Acceptance
Point by point. [DEEMED ACCEPTANCE PERIOD]
6. Fees and payment
[MONTHLY FEE TIERS, PAYMENT TIMING, INVOICING]
7. Liability
[LIABILITY CAP, EXCLUSIONS]
8. Termination and exit
On termination we hand over the code and the data. [DEADLINES]